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Mayank Hajela

Strategic Portfolio Leadership GBS & Digital Transformation AI-Enabled Finance CFO Advisory

Fifteen years into a career that began with a fascination for numbers and grew into a broader curiosity about how businesses actually work. Qualified as a Chartered Accountant at 21, then spent over a decade moving deliberately across audit, risk and consulting — each move chosen to test a new edge of the business, not just a new title. That path has led to a strategic leadership role at a global organization, where I now run a $20M consulting portfolio end-to-end — spanning GBS builds, AI-enabled transformation and CFO advisory across a diversified industries group.

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mayankhajela@yahoo.co.in
Portrait of Mayank Hajela CA · ICAI 2011

FIFTEEN YEARS, ONE ARC

Click a stage

Trained in audit and financial controls — the discipline that built the foundation.

My Career at a Glance

A finance core, a technology layer, and the people skills that turn both into delivered outcomes.

WHERE I STARTED

Core Finance & Risk

  • Risk Advisory
  • Tax Compliance (Direct & Indirect)
  • Due Diligence
  • Internal Audit & Controls
  • SOX & Enterprise Risk Consulting
WHERE I LEANED IN

Technology-Enabled

  • GBS Setup & Scaling
  • AI & Intelligent Automation
  • Digital Finance Transformation
  • Process Reengineering
WHERE I AM NOW

Business & People Leadership

  • Portfolio P&L Ownership
  • Business Development
  • Executive Stakeholder Management
  • Cross-Cultural Team Leadership
  • Mentoring & Talent Development
THE RECORD

Career Journey

Not a straight line up one ladder — a series of deliberate moves, each taken to broaden the aperture: from numbers, to risk, to running a global portfolio. Click an entry for the detail.

2021 — PresentUS & Canada

EXL

AVP
The leap to global, strategic leadership
  • Part of the Industries Managed Unit team, managing the industry vertical — Diversified Industries Group (client relationships and end-to-end P&L ownership)
  • Built a GBS (150+ FTEs) for a major Canadian CPA firm — the inflection point that opened the door to global leadership
  • Own a $20M consulting portfolio end-to-end across 15+ global clients
  • Driving transformation, automation & AI-enabled solutions across a diversified industries group
  • Leading AI-in-Finance adoption for multinational clients
2018 — 2021India

Nangia & Co. LLP

Internal Audit Manager
Choosing depth: owning a vertical end-to-end
  • Led the Internal Audit vertical and GST Audits for a partner portfolio
  • Assisted a new partner in scaling up the Assurance and Advisory vertical, including GST Audits
  • Direct engagement with CFOs, CEOs & Board members
2017 — 2018India

Axis Risk Consulting

Senior Consultant
A deliberate pivot into risk & operations
  • SOX & enterprise risk consulting for US financial services
  • Deepened business operations & risk advisory expertise
  • Led teams under demanding regulatory timelines
2015 — 2016India

TRC Corporate Consulting

Consultant
Testing scale across a larger platform
  • Joined one of India's largest assurance and advisory firms
  • Led Internal Audit and Advisory engagements across diverse sectors
  • Expanded expertise in managing complex client portfolios
2007 — 2015India

M. Gera & Associates

Article / Consultant
Where the foundation was built
  • At 21, given the opportunity to lead 2 offices during articleship
  • Built expertise in audits, due diligence & tax advisory
  • Developed core skills in client management & delivery

Part of a Diversified Industries Group

A portfolio that spans sectors, not silos — range most careers in finance never require.

Technology Financial Services Hospitality Professional Services Manufacturing Real Estate Oil & Gas Aviation Consumer Goods
CLIENT VALUE

Value Delivered

GBS

GBS Build & Scale

Built GBS across finance, audit & operations. Redesigned operating models enabling onshore teams to focus on higher-value work. Multi-million USD annual savings.

CX

Customer Support Transformation

Migrated US ops to the Philippines (80 FTEs, $1.5M savings) and deployed AI-driven CX automation for an additional $2M savings. ~$3.5M over 3 years.

FINANCE

Digital Finance & AP Automation

Deployed AP automation & a Finance Control Tower for CFO-level visibility and scalable finance operations. Reduced cycle times 40%+.

CONTROLS

AI-Augmented Controls (BA-CoPilot)

Deployed AI for control mapping & testing — accelerated risk-control linkage and improved audit readiness. Faster audits, better coverage.

AUDIT

Internal Audit Automation

Automated audit dashboards — reduced manual effort, improved turnaround, enabled live risk tracking. Near real-time reporting.

COMPLIANCE

SOC & Compliance Enablement

Standardized control documentation & testing workflows, reducing manual coordination. Improved audit readiness.

ITGC

User Access Management

Deployed automated UAR solutions — strengthened ITGC controls and SoD oversight. Minimized audit findings.

T&E

T&E Expense Automation

AI-enabled receipt capture & validation — improved policy compliance. Lower leakage & processing costs.

LEGAL

Contract Intelligence

NLP-powered extraction of key clauses & obligations for better commercial oversight. Reduced missed obligations.

COLLECTIONS

Agentic AI for Collections

Automated follow-ups & dispute handling — lowered manual effort without headcount growth. Reduced DSO, improved cash flow.

SELECTED MILESTONES, RANKED BY RELEVANCE

Achievements

0
Portfolio owned end-to-end
0
FTE GBS built & scaled from zero
0
Global clients under one portfolio
0
Years across audit, risk & transformation
MOST DEFINING

AVP, owning a $20M consulting portfolio end-to-end across 15+ global clients within a diversified industries group.

THE INFLECTION POINT

Built a 150+ FTE GBS from the ground up for a major Canadian CPA firm — the move that opened the door to global leadership.

THE SHIFT

Led Finance's move from manual to AI-enabled — bringing automation and agentic AI into functions that had run the same way for decades.

THE RANGE

Built genuine cross-industry range — now part of a Diversified Industries Group, not a single-sector specialist.

THE FOUNDATION

Qualified as a Chartered Accountant at 21, on the first attempt, and was trusted to lead two offices during articleship the same year.

THE PERSON

Beyond Work

MY MOTTO

Get the journey right, and the result takes care of itself.

MARKETS & INVESTING

A long-running interest in equity markets — reading cycles, valuations and businesses as investments, not just as audit clients. The same instinct that first pulled me toward business beyond the numbers.

WHAT KEEPS ME GOING
TravelStocksMusicFoodFamily Time
PLACES EXPLORED

Where I've Been

★ Favourite: Scotland
Hover a point to see the place. Thinking where to go next…

Map base: Al MacDonald / Fritz Lekschas, CC BY-SA 3.0

Chartered Accountant

ICAI, 2011 · Qualified at 21, first attempt

B.Com (Hons.)

Delhi University, 2011

St. Marks Sr. Sec. School

New Delhi

GET IN TOUCH

Let's Connect

GBS expertise, consulting leadership, or transformation partnerships? Let's talk.

WHAT'S THIS ABOUT?

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@mayankhajela@yahoo.co.in
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